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Frequently Asked Questions

Engraving

What is Laser Engraving?
Laser engraving uses a precisely focused beam of light energy to burn an image or text permanently into the surface of the material.


What material can we engrave on with our laser?
Our CO2 laser can engrave on many types of materials such as wood, metal, marble, granite, acrylic, and glass.

Will you laser engrave an item I bring to you?
In most cases the answer is yes.

What does it cost?
Engraving clip art type graphics or text is included in the price of the product, unless otherwise noted.

Is there a maximum amount of characters allowed?
We do not place a limit on the number of characters allowed. Some products have limited areas to engrave on due to their size and shape.  In order for all of the requested text to fit it may have to be reduced in size, to the point it would be very hard to read.  We will contact you and work with you to ensure this does not happen.

Do you laser engrave photos?
We can engrave photos on wood, marble, and acrylic.  We do charge a $10.00 fee for processing photos.
Remember the higher the quality of the photograph, the higher the quality of the engraving.  Pictures should be sent to us in the largest size available and have a minimum resolution of 300dpi.  Do not compress the photograph before sending it.  If we do not think a photograph is acceptable, you will be notified.
Permission should always be obtained from the original photographer whenever reproducing an image.  Please call if you have any questions.

Do you do special requests?

Yes we routinely do custom work for our clients.  In most cases there are no design or setup fees.  Special requests are quoted on an individual basis.  Please contact by email at salesinfo@3dimensionalcreations.com or by phone at 703-928-2676 to discuss your requirements.

What type of images are best for engraving?
The quality of the original image greatly determines the quality of the engraving.  Most images are acceptable for engraving, some are not.  Graphics or photos that are faded, have low detail, or shadows on a subject will not work.  High contrast and high detail images produce the best results.  When it comes to image size, bigger is better.

SPECIAL NOTICE 

Customers assume complete responsibility to obtain permission for reproduction of logos, trademarks & copyrights.  By agreeing to engrave any submitted artwork, 3Dimensional Creations will not be held liable under any circumstances.

We reserve the right to refuse any order to engrave graphics or photos that we, at our sole discretion, deem offensive or inappropriate. 

How do I submit the information I want engraved?
When you place your order for a specific product on our website, 4 lines of text can be entered in the boxes provided on the product page, prior to placing the item in your cart.
For photographs or graphics, if you have a small file (generally <3MB) it can be submitted via email to: salesinfo@3dimensionalcreations.com Be sure to include your order number in the email.
Contact us by phone: 703-928-2676 or email: salesinfo@3dimensionalcreations.com to arrange access to a shared folder for larger files.
Do not resize an image before either uploading or emailing it to us.  We accept almost any image file but we recommend JPG, JPEG, PSD, PNG, BMP, and TIFF file formats.  If you need help getting your photo/scan to us please don't hesitate to contact us either by email or phone. Click here for our contact page. 

Order Processing

How do I place an order?
On our website you can browse to find the products you would like, select any available options, indicate your text engraving preferences, add the items to your cart and proceed to checkout.
Send an email to salesinfo@3dimensionalcreations.com for any questions, special requests or instructions.
Call us directly at 703-928-2676 from 9 am – 5pm EST Monday – Friday.  If you’re asked to leave a message please leave a detailed message and we will get back to you as soon as possible.

What payment methods do we accept?
We accept VISA, MasterCard, & PayPal.
Purchase orders will be accepted after receiving authorization from your company’s purchasing department.
Company checks are acceptable when drawn on a U.S. Bank.

Can I see a preview of my order?
We will email a pre-production proof, upon request, after receiving payment for your order.  We will not begin engraving until we have your approval.  If any edits are required to a proof, please let us know as soon as possible and a corrected proof will be sent to you.

Engraved item colors and detail may vary from online images due to differences between computer color display capabilities, photographic lighting, image editing, and due to variations in natural materials such as wood, leather, and stone.

Fax proofs available upon request.

How long will it take to process my order?
Production time varies with complexity and quantity, but our standard is 2-5 business days for most orders.  Once we receive your payment we will begin working on your proof within 1-2 business days. After you have approved your proof most items will ship within 2-5 business days.
Unique items requiring special design, layout, construction, painting and finishing work will extend the standard processing time.
Rush order service is available for an additional fee.

Can I change my order?
You may change your order at any time prior to engraving free of charge.  Changes can no longer be made once a proof has been approved and the engraving process has begun.

What if my order is wrong?
If your order is incorrect from the approved proof it will be replaced free of charge.  Orders completed based on an approved proof are considered final and cannot be refunded. 

What is your cancellation or return policy?
Your satisfaction is important to us and we will do whatever we can to ensure you are happy with your order.

Order Cancellation

Orders may be cancelled for any reason, prior to rendering a proof, at no charge.  If we have delivered a proof for your order and you decide to cancel a $10.00 fee will be deducted from your refund.

Returns

All personalized products we sell are custom engraved to your specifications.  Once engraved these products cannot be returned as they cannot be re-engraved and resold.  Personalized, custom, and special order items will be replaced if defective but are not returnable.
If you wish to return a blank or generic product, with no personalized engraving, you may do so within 30 days of the purchase date.  There will be a 5% restocking fee deducted from your refund.  You are responsible for the return shipping costs.  All items must be returned in new condition in the same packaging in which you received them.  You must call us at 703-928-2676 to obtain a Return Authorization (RA) number before sending the products back to us.  Returned items that are soiled or damaged or missing parts are not eligible for a refund.

Exchanges

If you wish to exchange a blank or generic product, with no personalized engraving, you may do so within 30 days of the purchase date.  You will be charged a 2% administrative fee.  You are responsible for the return shipping costs.  All items must be returned in new condition in the same packaging in which you received them.  You must call us at 703-928-2676 to obtain a Return Authorization (RA) number before sending the products back to us.  Returned items that are soiled or damaged or missing parts are not eligible for an exchange.

Damaged or Defective Items

If there is extensive damage to the exterior packaging carton and you suspect there may be damage to your order, refuse the delivery, and contact us immediately at 703-928-2676. Please have your order number and item number available from your original confirmation email.
Contact us immediately at 703-928-2676 if you receive a damaged or defective item.  Please have your order number and item number available from your original confirmation email.  We will make every reasonable effort to replace the item in a timely manner.

Refunds

Refunds are normally issued within 30 days of our receipt of complete, authorized returns. Credit will be issued in the same form as the original payment. 

Shipping

 How long will it take my order to arrive?
Standard ground shipping in the continental US takes 2-5 business days.
Using FedEx, UPS, or USPS Priority Mail service you can expect to receive your order within 2-3 days.

How do you ship my order?
Our standard ground shipments are handled by either UPS or the Post Office.
Standard ground shipping is free for orders over $25.00
You can select and pay for expedited shipping via FedEx, UPS, or USPS.

Can I track my order?
Once your item ships we will e-mail a shipping confirmation and a tracking number for your shipment.

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